General Provisions (Introductory Statement)
These terms and conditions are the terms and conditions of SLUTO s.r.o., ID: 25595318, registered office Týnská 21, Prague (hereinafter referred to as the Provider). In accordance with § 1751 et seq. of Act No. 89/2012 of the Civil Code, they form part of the content of the contract, unless the contract provides otherwise.

These GTC, the current offer of services and their prices are published on the website www.vedeni-ucetnictvi.cz.

Definition and interpretation

The Provider provides services in the field of bookkeeping, tax consulting, payroll calculation and other related and administrative activities to individuals and legal entities (hereinafter referred to as the Client) in connection with their business or taxable activities.

The services related to the activities of the Customer in the country of the Provider’s registered office are provided primarily by the Provider through its employees; the services related to the activities of the Customer outside the country of the Provider’s registered office may be supplied through subcontracts on the basis of commercial contracts negotiated between the Provider and the actual Supplier, with the responsibility for the services passing to the Supplier.

The Provider’s activities shall be carried out in accordance with the valid and effective provisions of the relevant statutory standards in accordance with the contractual arrangements with the Customer, in accordance with these GTC, and at the agreed price.

The Provider assumes that all documents and data supplied by the Customer and indicated thereon have in fact been carried out as they are depicted thereon and are directly related only to the business activities of the Customer.

The meaning, content and assignment by the Customer shall be understood by the Provider primarily according to the information given in writing and resulting from the text or oral communication, regardless of intent, purpose or subsequently added or changed content and meaning. However, the Provider cannot confirm or testify to any party that these facts actually occurred.

The transfer of documents and information between the Provider and the Customer shall be carried out by electronic mail, orally, by personal delivery or sending of documents, by telephone, by fax, via cloud storage or by any other appropriate method agreed by the parties.

The Provider shall perform all acts that are mandatory for the Customer within the agreed parameters of the services provided by the Provider according to the applicable legislation, without individual approval by the Customer, unless the Customer expresses a different assignment for each individual act in sufficient time.

The Provider provides the tax consultancy service only on the basis of a specific request of the Customer, unless otherwise contractually agreed.

Delivery means receipt of the information by the Customer from the Provider. In cases where the information cannot be delivered in person, delivery is a fiction of delivery within 5 days from the date of sending the information by the Provider. After this period, the Customer shall be deemed to have received and become acquainted with the information. Transmission will normally be by e-mail, in the case of postal mail

However, the notion of delivery shall not apply if there is a justifiable reason that the Customer could not respond to the information within that period.

The person(s) listed as the authorised person in the public sources of information shall be deemed to be the person(s) authorised to act by the Customer.

The person(s) so designated by the Authorised Person on behalf of the Customer shall be deemed to be the person(s) authorised by the Customer, provided that the extent of each person’s authorisation shall also be specified.

The person(s) so designated by the person(s) authorised on behalf of the Provider shall be deemed to be the person(s) authorised by the Provider, provided that the extent of each person’s authorisation shall also be specified.

In cases where no Contract Parameters document has been agreed between the Provider and the Client, the rules of mutual relations shall be governed by the arrangements in the Contract, and the content of the Services not agreed in the Service Parameters document shall be governed by the Annex to the Contract.

Contractual parameters/responsibilities

Contract means the content of the services requested by the Customer and the price requested by the Provider for these services, agreed either in writing, orally or electronically, with all circumstances of the mutual relationship being governed by these GTC.

The Provider shall perform the services agreed in the Service Parameters document, which is an integral part of the written contract, for or on behalf of the Client, according to the information and specifications agreed in the Contract Parameters document.

If the contract is concluded orally or by e-mail, the Customer’s request for the content of the services shall be specified in this way without any compensation in case of incompleteness, vagueness or incomprehensibility of such request.

The Provider shall be responsible for ensuring that the services provided by the Provider shall always comply with the laws and regulations currently in force.

The Provider shall reimburse the Client for any fines, penalties and interest for late payment that are proven to arise from improper activities performed by the Provider. In order to secure the potential liability, the Provider has arranged insurance for damage caused by the provision of professional services with Kooperativa, an insurance company with a pan-European coverage.

The Provider shall inform the Client without undue delay, in particular of the following facts:

• Initiation of inspections by state authorities
• Completion of inspections by the state authorities, including communication of the result
• Notification of the amount of tax, advance tax, social and health insurance, payroll taxes
• Outputs from processed payroll

The Provider shall inform the specific addressee specified in the Contract Parameters in such a timely manner that the Client shall not incur any penalties for delay, provided that the Client has fulfilled all the agreed conditions.

The Provider shall only provide services on the basis of information and documents supplied by the Customer. Any other information gathering, provision of documents or creation of documents by the Provider shall be subject to the separately set price listed under “Other Activities” in the current published price list, unless otherwise agreed.

The Provider shall not be liable for the performance of any contractual relationship of the Customer with third parties.

The Provider assumes, when the Client submits documents and information, that it is all information for the period submitted, unless the Client expresses otherwise. In the event that the contrary is subsequently found out, or the Client requires correction of accounting, correction of already processed or filed returns and other outputs, or re-processing of wages, the corrections or additional work associated with the re-processing will be subject to a separately determined price according to the individual items listed in the current published price list.

If an error that results in a posting correction requirement is made by the Provider, the Provider shall not be entitled to reimbursement for the extra work.

The Provider reserves the right not to carry out a task for the Client according to the Client’s assignment if it does not have full and complete information about it. The Provider shall do so even if the Client has not provided full and complete deliverables for the last period for which the Provider did not provide its services. The Provider shall not be liable for its services provided on the basis of incomplete or misrepresented data and information.

The Provider is obliged to return the documents to the Client after processing, if requested by the Client. Otherwise, they shall be stored at the Provider’s premises, but not longer than 7 months after the end of the year to which they relate. In the event of a request from the Provider, the Client shall be obliged to relocate the documents at its own expense. If the Customer fails to do so, the Provider shall charge the Customer a storage fee according to the current published price list after the expiry of the said period.

The Provider shall consider all information and reports sent by it as agreed by the Client, the evidence as delivered and confirming the completeness of the documents and information delivered and the agreement of the price charged by the Provider in cases where the Client does not respond to the Provider’s delivery within 5 working days.

The Provider shall not be liable to the Client and cannot accept the consequences of actions performed by the Client without the consultation or knowledge of the Provider in relation to state institutions or in the shared economic system in the case of online provision of services.

The Provider shall not be liable for the decisions of third parties, in particular in the areas of state and non-state aid, incentives, contributions, loans, subsidies and other or similar non-profit contributions. The subject of the service provided to the Customer is always the preparation of a specific document or document on the basis of each individual request of the Customer and the delivery of this document to the Customer.

The Provider shall not be obliged to monitor, verify or follow up the Client’s compliance with any statutory or other requirements and conditions in these areas, nor shall the Provider be liable for any failure to comply with them.

The Provider shall not be liable for compliance with the statutory framework for acts performed by the Customer in the course of its business activities without appropriate consultation with the Provider.

Any penalties, fines and damages resulting from the aforementioned actions cannot be imposed on the Provider. Any extra work incurred by the Provider shall be subject to a separately determined price according to the individual items listed in the current published price list.

This also applies in relation to services provided by the Provider after the termination of the contract.

The Customer is obliged to notify the Provider immediately of any changes to its identification, contact, personal or other data. In the event that the Customer fails to do so immediately, the Provider shall not be liable for any damages or harm caused or for any breach of the protection of the information communicated.

In the case of on-line provision of services in the form of hosting of the economic system operated on the Provider’s servers for the Customer, the Provider shall ensure updates of the economic system, data storage including backups, ensure the maximum possible functionality of the system so as to minimize restrictions on the use of the economic system by the Customer. The objective causes of non-functionality are considered to be mainly technical malfunctions of the Provider’s equipment or malfunctions of third-party equipment and services required for the operation of the terminal service, as well as installation of the operated systems and their updates.

The Provider shall not be liable for any damage caused to the Customer by the non-functionality of the economic system due to these objective causes, nor shall the Provider be liable for any contribution.

The Provider shall provide the data mailbox service free of charge exclusively within the framework of the Customer’s communication with the public administration. Any other possible communication, e.g. commercial, will be subject to a separately set price specified in the Provider’s current published price list.

In the event that the Customer uses the online reporting of accounting outputs offered by the Provider to the Customer via a third party cloud platform, the Customer agrees that the Provider will allow the third party to download data from the Customer’s accounting database to its external storage, solely for the purpose of processing the relevant reports for the Customer. The Provider undertakes to transfer to the third party only such data from the Client’s accounting database as are necessary for the preparation of the reports requested by the Client, whereby the third party shall be bound by confidentiality, protection of information and non-misuse made against the Provider.

The Provider shall not be liable for any malfunction of the online reporting service due to the third party through whose platform the service is provided.

In the event that the Customer transmits documents to the Provider via third-party cloud storage services selected by the Customer and/or requires the Provider to store the outputs on such storage services, the Provider shall not be liable for data security or for possible data leaks. The Provider, on its part, is only responsible for the security of the login credentials that the Customer may have provided to it.

In the case of provision of services by means of attendance at the Customer’s premises, the Customer shall provide the necessary equipment and free workstation capacity for the Provider’s employees at the designated premises, where the Provider’s employees shall perform activities for the Customer in its economic system. The Provider’s employees shall have access to this workplace at any time during the Customer’s operating hours, or otherwise by mutual agreement.

In the aforementioned case and in the case of the Provider providing services by remote access to the Customer’s economic system, the Customer shall provide the Provider’s employees, and only those employees, with access with the highest rights for the administration and use of the system. Unless otherwise agreed, the Provider’s liability for records in the economic system may be limited.

In addition, the Customer shall ensure updates to its economic system, data retention including backups, and ensure that the system is as objectively functional as possible so as to minimize restrictions on the Provider’s use of the economic system. If failure to fulfil this obligation results in the incurrence of additional costs on the Provider’s side, the Provider shall be entitled to charge the Customer separately.

The Provider is entitled to make backups of the data from the Customer’s economic system and store them in its computer network.

The Provider shall not be liable for any damage caused to the Customer by the non-functioning of its economic system for any reason whatsoever…

In case of malfunction of the Customer’s economic system, the Provider cannot be required to meet contractual or statutory deadlines, unless otherwise agreed in each case. The deadline for the fulfilment of these obligations shall be extended by the period during which the Customer’s economic system was inoperative.

The database of accounting records created by the Provider in its economic system is the property of the Provider within the meaning of the Copyright Act and the Provider does not have to hand it over to the Client even upon termination of the Contract.

In the event of execution on the property of the Customer, the Provider reserves the right to immediately terminate the services, following the same procedure as in the case of the existence of the Customer’s debts to the Provider over 90 days past due.

Similarly, the Provider may proceed in the event that the tax authorities decide that the Customer has become an unreliable taxpayer within the meaning of the Value Added Tax Act.

In accordance with Section 1895 et seq. of Act No. 89/2012 Coll. of the Civil Code, the Provider reserves the right to assign the Contract to a third party. If the Client does not agree to the assignment of the Contract, the Provider is entitled to withdraw from the Contract.

If insolvency proceedings are initiated against the Client, the Provider is entitled to immediately terminate the provision of services, withdraw from the Contract and demand payment for all services provided until the initiation of insolvency proceedings. In such a case, the resumption of the provision of services may be conditional upon the payment of an advance payment for at least one billing period.

Disputes

All disputes arising out of or in connection with this Agreement shall be settled by the ordinary courts of law of the Czech Republic.

Dates

In the following, a year means a tax period of at least 12 months.

In the event of late delivery of documents and information by the Customer, i.e. in the event of the Customer’s failure to meet the contractual parameters specified in the Contract Parameters, the Provider reserves the right to extend the processing time for documents, outputs and submissions by up to a period equal to the difference between the date agreed for delivery of documents and information specified in the Contract Parameters and the date of actual delivery of the last document or information for the period being processed by the Customer.

The same shall apply in the case of on-line provision of services, where the delivery of documents and information includes the entry of records into the economic system by the Customer.

If the deadline for delivery of documents and information is met by the Customer, in the usual quantity included in the agreed price, the Provider undertakes that the services provided will always be performed on time with respect to the current legal deadlines.

The Provider may comply with the Customer’s urgent request for processing of documents and information within a shortened non-contractual deadline. The specific deadline for processing shall be determined and discussed with the Client by the Provider’s senior manager.

The Provider reserves the right to a separately determined price for these tasks, which will be offered to the Client in advance.

The price indicated for the items in the current published price list shall be increased by 30% for the performance of the tasks requested by the Client on days off and rest days.

The notice period of the Service Contract is agreed in the Contract Parameters. The notice period shall commence on the 1st day of the month following receipt of the notice of termination of services.

In the event of non-payment of the Customer’s debts, the Provider may proceed to the application of contractual penalties as early as 30 days after the due date. These are both statutory contractual penalties and interest on late payment in the amount agreed in the Contract Parameters.

In the event of non-payment of the Customer’s debts, the Provider may proceed to suspend the services provided after 60 days after the due date. This also applies to temporary disconnection of remote access to the economic system operated by the Provider. The resumption of services may be conditional on the payment of all debts of the Customer, including contractual penalties. The Provider also reserves the right to provide additional services only on the basis of advance payment for at least one billing period at a time, for up to one year.

In the event of default by the Customer in payment of any debt owed to the Provider for more than 90 days, the Provider reserves the right to withdraw from the contract and terminate the provision of services immediately, without any further guarantees or obligations, even from the Provider’s activities performed up to that time. However, the Provider’s right to payment of the Client’s incurred debts, including interest on late payment and other possible penalties, shall not be extinguished. Furthermore, the Provider reserves the right to notify the Customer in the debtor registers and to assign its claims against the Customer. The right to bring an arbitration action under the agreed Arbitration Clause remains unaffected.

In the event of non-compliance by the Customer with the terms of the instalment plan, if agreed, the Provider reserves the right to withdraw from the contract and terminate the provision of services immediately, following a similar procedure as in the event of default in payment of any amount over 90 days

In the event of termination of the services provided, the Provider reserves the right to hand over the accounting outputs, documents as well as backups of the accounting system databases to the Client only after all debts of the Client to the Provider have been paid.

The Customer acknowledges that if it is requested in writing by the Provider, it shall ensure the dissolution of the registered office and/or business premises of the company, or the place of business of the persons for whose establishment the Provider has secured its consent, registered in the public and trade register, within one month at the latest from the date of delivery of the said request.

In the event of a breach of this obligation, the statutory body of the Customer, as specified in the Contract, undertakes to pay the Provider a contractual penalty of CZK 50,000 (in words: fifty thousand Czech crowns). This penalty shall be secured by a surety declaration of a natural person representing the Customer.

The contractual penalty shall be payable within 10 days from the date of delivery of the invoice to the statutory body of the Customer, specified in the Contract. The contractual penalty shall be without prejudice to the Provider’s right to compensation for damages arising in direct connection with the breach of this obligation, the fulfilment of which has been secured by the contractual penalty.

In the event of late payment of the Client’s debt, the Provider reserves the right to extend the processing time for documents, deliverables and submissions by up to a period equal to the difference between the due date of the debt and the date of its full payment.

When processing documents, deliverables and submissions for a tax period, the payment of all debts owed by the Customer to the Provider for that period shall be considered in this way and the extended time shall be calculated from the payment of the last of them.

The Client acknowledges that the Provider’s employees have flexible working hours and that their presence on site is not guaranteed without prior agreement with the Provider. The usual opening hours of the Provider’s offices are from 9:00 to 17:00 on weekdays and until 15:00 on Fridays.

Price, payment, payment terms

The price is the amount prescribed by the Provider for the services provided to the Customer. The amount of the price is agreed in the Contract for the provision of accounting office services, always excluding VAT, or it is governed by the current price list published by the Provider or the price communicated to the Client by its intermediary. The price is determined by agreement.

Flat rate means a constant monthly payment for the services agreed in the Service Parameters document, which is part of the Contract. The agreed lump sum includes the scope and forms of services provided on the basis of the legislation in force at the time of its agreement.

Any services not listed in the Service Parameters document will be subject to a separately determined price set out in the Provider’s current published price list and will be added to the lump sum, if any.

The flat rate is agreed in the Contract and will be billed to the Customer for payment even if the Provider has not provided any services to the Customer in a given month. The exception is the lump sum for payroll processing, which is always calculated as the product of the price list item “payroll processing of one employee” and the number of processed payroll of the Customer’s employees.

The lump sum shall be prescribed to the Client for payment even in the event of suspension of the provision of services due to non-payment, until the eventual termination of the provision of services by the Provider.

Services provided by the Provider within the scope agreed in the Service Parameters document, which is part of the Contract, relating to cases occurring from the date of the agreement on the effectiveness of the lump sum payment, are included in these lump sums.

Services provided by the Provider relating to events occurring prior to the effective date of the lump sum payment arrangement shall be subject to a separately stated price set out in the Provider’s current published price list.

This principle shall apply to any acts which the Customer requires the Provider to perform during the period from the effective date of the lump sum payment arrangement or arising from the Contract but relating to periods prior to the effective date of the lump sum payment arrangement.

The same shall apply to the termination of the effectiveness of the lump sum payment for services.

The Provider assumes the bilateral exchange of information in electronic form with the Customer, its systems and third parties for all data formats prescribed by legislation or generally defined by third parties.

Any manual input or transmission of information or outputs that could/should be in electronic form may be charged by the Provider in excess of the agreed fixed prices.

Invoicing takes place after the end of the month and includes all tasks and activities performed by the Provider in the month in the Client’s agencies, unless otherwise agreed. If the prescribed amount does not exceed the rate per hour for routine accounting work listed under “Other Activities” in the current published price list, billing shall be deferred to the next billing period. The Provider reserves the right to negotiate a change in price if there is a demonstrable increase in accounting documents for the period. Such price increase must be notified by the Provider prior to the submission of the processed accounting documents to the Client and approved by the Client. If this does not happen or if no new price is agreed, the Provider shall have the right to return the unprocessed accounting documents to the Client within the time limit specified for delivery of the processed documents. This may be considered as a termination of the contract by the Client and the Provider shall at the same time hand over to the Client the complete accounting documents processed up to that time.

The Provider shall act similarly in the event of a proposal for a price reduction by the Client.

The annual accounts, including returns and annexes, shall only form part of the lump sum if the Client has paid the Provider at least 12 monthly lump sums for the year being closed and the Contract has lasted at least until the end of the year being closed.

A condition for the inclusion of the first annual accounts after the conclusion of the contract in the lump sum is the delivery of the conclusion of the contract with the Client. A similar procedure is followed for payroll processing, whereby annual tasks and activities are included in the payroll processing price if the payroll processing price is paid for at least 12 months for the year under consideration, if the Client would be the employer for that period.

The inclusion of the first annual accounts after the conclusion of the contract in the lump sum is subject to the delivery of full annual accounts and financial statements for the year preceding the conclusion of the contract with the Client.

In the event that the financial statements are not delivered to the Provider in the content and scope of the currently valid legislation, the Provider reserves the right to charge the price similarly to the provision of documents or creation of documents not delivered by the Client.

The complete implementation of the Client’s agenda into the Provider’s internal/economic systems or the Client’s systems as of the effective date of the Contract shall be performed by the Provider free of charge on condition that the Client delivers full annual accounts and financial statements for the previous year, or part of the year preceding the effective date of the Contract, and that the Contract lasts at least 12 months thereafter. Failure to meet these conditions shall subject the Provider’s work to a separately set price according to the current published price list payable no later than the last monthly invoice for the duration of the Contract.

The price of the entry fee for the provision of the POHODA hosting service by the Provider shall include the Customer’s right to use the POHODA economic system operated on the Provider’s servers within the scope of the agreed contract and the GTC without the possibility of any further use of the Provider’s server resources.

This price includes access to the POHODA economic system databases for 3 accounting periods, unless otherwise agreed.

The entry fee is set for one user of the Customer who can access the system at a given time. For each additional user who is to access the system at the same time, the Customer is obliged to pay an additional entry fee.

Upon termination of the Agreement, the Customer shall not be entitled to any compensation from the Provider for the entry fees paid.

The Customer cannot transfer the entry fees to a third party without the Provider’s consent.

• The minimum items prescribed by the Provider for payment to the Customer are:
• for consultancy services – each 1 full hour commenced
• for routine accounting services – each 0.5 hour commenced
• in the case of an orally agreed contract or a one-off act – each 1 full hour commenced
• for payroll processing services, a minimum monthly amount corresponding to 1 hour of routine accounting work listed under ‘Other activities’ in the current published price list

The Provider shall not be liable for cases when the Customer performs some actions by himself, even if agreed as parameters of the Services provided by the Customer. Any extra work incurred in connection with the correction of errors caused by the Customer by such activity shall be subject to the Provider’s separately determined price according to the individual items listed in the current published price list.

The completion of such activities, if any, even if commenced by the Customer, shall be subject to the full agreed price or the price stated in the Provider’s current price list for the relevant tasks.

The Customer shall follow the payment instructions indicated most often on the Provider’s documents (invoices) or on the Provider’s website when paying its debts.

In the event of non-compliance with the communicated payment instructions, the Customer may be charged for the Provider’s costs related to the non-compliance with the payment instructions.

Any discounts granted from the Provider’s currently valid list prices on the basis of commercial campaigns shall be valid for a maximum of 1 year from the first invoice for the services provided.

The Parties have agreed on an inflation clause so that the Provider is entitled to unilaterally increase all prices of services provided to the Customer by the sum of annual inflation rates expressed by the increment of the average annual consumer price index published by the Czech Statistical Office for December, when inflation since December of the year of the Contract conclusion or the year preceding the year in which the price of services was last agreed or changed due to the inflation clause exceeds 10% in the sum of the individual years. The Provider shall notify the Client of such price increase electronically by the end of the month in which the value was announced and the Provider shall change the prices for the Services from that month. For the avoidance of doubt, it is stated that in the event of a negative inflation rate, prices shall not be reduced.

Collection and protection of personal data and marketing communications

The Customer is obliged to submit to identification in accordance with specific regulations. For this purpose, he/she shall submit the relevant documents to the Provider and provide copies of them or allow their acquisition. The Client shall provide the Provider with all the cooperation required for the fulfilment of the Provider’s obligations arising from Act No. 253/2008 Coll., on certain measures against the legalization of proceeds of crime and terrorist financing, as amended (hereinafter referred to as the “AML Act”), in particular when carrying out an inspection of the Client within the meaning of Section 9 of the AML Act.

For the purposes of the AML Act, the Provider shall make copies or extracts from the documents submitted by the Client and process the information thus obtained to fulfil the purpose of this Act.

The Provider shall, at the inception of the engagement, identify any natural person representing the Client who is a legal entity in the physical presence of the identified person, unless otherwise agreed.

The Provider shall, at the time of the commitment, identify each natural person named by the Customer as a contact person in the physical presence of the identified person, unless otherwise agreed.

The Customer shall inform the Provider of the sources of funds, unless they have been obtained through the proper business activities of the Customer. The Customer, if a legal entity, shall inform the Provider of its beneficial owner.

When identifying the Customer, which is:

• a natural person, in his/her physical presence, the Provider shall record and verify the identification data from the identity card, if any, and shall also record the type and number of the identity card, the state or authority that issued it, if applicable, and the period of its validity; at the same time, the Provider shall verify the conformity of the image with the image in the identity card,
• legal person, the Provider shall record and verify the identification data from the document
• the existence of the legal person and, to the extent referred to in point a), identify the natural person who represents it in the matter in question in the physical presence of the legal person; if the statutory body, its member or controlling person of the legal person is another legal person, it shall also record its identification data,
• is represented by a power of attorney agreement, the Provider shall identify the attorney in the physical presence of the attorney in accordance with points (a) and (b) and by presenting the power of attorney.

During the term of the engagement, the Client shall inform the Provider of any changes that could affect the correct identification of the Client, in particular as regards the validity and completeness of the identification data.

The Provider is entitled to withdraw from the contract in the event of :

• the Customer refuses to be identified, or refuses to provide a power of attorney, or for any other reason identification cannot be made
• the Customer fails to provide the necessary cooperation to fulfil the purpose of the AML Act or for any other reason the purpose of the AML Act cannot be fulfilled; or
• if the Provider has reasonable doubt as to the veracity of the information provided by the Customer or the authenticity of the documents submitted

The Client acknowledges and agrees to the collection and processing of data by the Provider about his/her person in connection with the performance of tax consulting, file management and the fulfilment of obligations under special regulations (e.g. AML Act). Revocation of the consent to the collection and processing of data by the Client shall be grounds for withdrawal from the contract by the Provider.

The Provider undertakes to maintain confidentiality of all facts which it has discovered in the course of its activities for the Client and which are to be kept confidential in the interest of the Client, even after the Provider has ceased to provide services for at least one year. All information provided and obtained is implicitly considered confidential information of a trade secret nature. This includes, in particular, information on operating methods, procedures and workflows, business or marketing plans, concepts and strategies or parts thereof, offers, contracts, agreements or other arrangements with third parties, information on business results, relationships with business partners, employment issues and any other information the disclosure of which by the Provider could cause damage to the Customer or its business partner.

The Provider generally does not provide any references to the Customer to anyone, any individual provision of references will only be used with the prior consent of the Customer.

last update January 2022